Terms of Service

1. The Service

The Platform provides data-driven tools for automobile dealerships to generate total loss valuations, diminished value claims, dispute letters, and customer-facing reports. Our valuations are based on real-time comparable vehicle listings sourced from the MarketCheck API and proprietary algorithms. We are not an insurance company, licensed adjuster, appraiser, attorney, or financial advisor. The Service is a data aggregation and analysis tool, not a source of legal, insurance, appraisal, or professional advice. All outputs, including valuation estimates, reports, dispute letters, and comparable listings, are generated from publicly available market data and algorithms. They are not guaranteed to be accurate, complete, or sufficient for any specific claim or situation.

2. Eligibility

The Service is available only to licensed automobile dealerships and their authorized employees. By creating an account, you represent that: (a) you are at least 18 years old or the age of majority in your jurisdiction, (b) you are authorized to bind the dealership to these Terms, (c) the dealership is a legally operating business entity, and (d) you have the authority to enter customer information into the Platform on behalf of the dealership.

3. Accounts and Team Access

Each dealership is represented by a single account created by the dealership owner (the "Owner"). The Owner may invite additional employees as team members with designated roles: Admin or Member. The Owner is responsible for all activity that occurs under the dealership account, including actions taken by any invited team members.

You agree to provide accurate business and contact information and to keep all login credentials secure. You must promptly remove access for any team member who is no longer authorized to use the Platform. Sharing login credentials between individuals is prohibited.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any law.
• Submit false, misleading, or infringing information.
• Enter customer data without proper authorization or consent from the customer.
• Attempt to reverse-engineer, scrape, or interfere with the Platform.
• Use automated tools to access the Service except as expressly permitted.
• Resell, sublicense, or redistribute Platform outputs without our prior written consent.

4. Subscription and Billing

Access to the Platform requires an active paid subscription. We offer two payment methods:

• Credit Card: Payment is collected via Stripe. New subscriptions include a 14-day free trial period. Your payment method will be charged automatically at the end of the trial and on each subsequent billing cycle unless you cancel before the renewal date.
• Invoice (Net 30): You may elect to pay by invoice with Net 30 payment terms. Access is granted upon subscription creation. Invoices are sent via email and payment is due within 30 days of the invoice date. Late payments may result in suspension of access.

All fees are quoted in U.S. dollars and are non-refundable except as expressly stated in these Terms. We reserve the right to change pricing with 30 days' prior notice. Price changes will take effect at the start of your next billing cycle.

Cancellation: You may cancel your subscription at any time through the billing page or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access until the end of the period you have already paid for. No partial refunds are issued for unused portions of a billing cycle.

Trial Period: During the 14-day trial (credit card path only), you may use the full Platform at no charge. If you cancel before the trial ends, you will not be charged. If you do not cancel, your subscription will automatically convert to a paid subscription at the applicable rate.

5. Customer Data

You may enter your dealership customers' information into the Platform to generate valuations, claims, and reports on their behalf. You represent and warrant that you have obtained all necessary consents from your customers to collect, store, and process their personal information through the Platform. You are solely responsible for compliance with all applicable privacy and data protection laws regarding customer data you submit.

We will use customer data solely to provide and improve the Service. By submitting content to the Platform (including vehicle details, photos, documents, and customer information), you grant us a non-exclusive, royalty-free, worldwide license to use, store, and process that content for the purpose of delivering the Service. You represent that you own or have the rights to any content you submit.

6. Uplift Guarantee Program

AutoEquity Experts offers an Uplift Guarantee on eligible valuations. Under this program, if our valuation exceeds the insurance carrier's initial offer, we guarantee 80% of the difference between our valuation and the insurance offer (the "Guaranteed Uplift"). The Uplift Guarantee is subject to the following conditions:

• The guarantee applies only to valuations generated through the Platform with complete and accurate vehicle information.
• The dealership must submit the valuation report to the insurance carrier and provide documentation of the carrier's response.
• The guarantee does not apply if the vehicle information provided was inaccurate or incomplete, or if the claim is outside the scope of the Platform's supported claim types (total loss and diminished value).
• AutoEquity Experts reserves the right to modify or discontinue the Uplift Guarantee program at any time with 30 days' notice to active subscribers.

The Uplift Guarantee is not a warranty of any specific claim outcome. It is a performance commitment from AutoEquity Experts regarding the quality of our valuation data and methodology.

7. No Professional Advice - Important Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF ACCURACY, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

The Platform is a data aggregation and analysis tool. It does not provide legal, insurance, appraisal, or professional advice. We do not guarantee any outcome with any insurance carrier, any specific payout amount, or that using the Service will result in additional compensation for your dealership or its customers. Insurance claim results depend on state laws, policy terms, insurer practices, and many factors beyond our control. We strongly recommend that dealerships and their customers consult qualified professionals (such as attorneys or licensed appraisers) for advice tailored to specific claims. We are not responsible for decisions made based on Platform outputs.

Comparable vehicle data is sourced from third-party providers, including the MarketCheck API, and may not reflect every available listing or the most current market conditions. We do not guarantee the accuracy, completeness, or timeliness of any third-party data displayed on the Platform.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOEQUITY EXPERTS, ITS FOUNDERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, REVENUE, GOODWILL, OR VEHICLE VALUE, WHETHER ARISING FROM CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO AUTOEQUITY EXPERTS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

This limitation applies to all claims in the aggregate, including without limitation claims based on warranty, contract, tort, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless AutoEquity Experts and its officers, directors, employees, and affiliates from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) content or data you submit to the Platform, (c) your violation of these Terms or applicable laws, (d) your dealership's interactions with its customers regarding Platform outputs, or (e) any team member's actions on the Platform under your dealership account.

10. Termination

We may suspend or terminate your access at any time for cause, including but not limited to violation of these Terms, non-payment, or fraudulent activity. We will make reasonable efforts to notify you before termination except in cases of fraud or illegal activity. Upon termination, your right to use the Service ends immediately and your subscription will be canceled.

You may request an export of your data for up to 30 days following termination by contacting us at the email address below. After 30 days, we may delete your account data in accordance with our data retention practices.

11. Changes to Terms

We may update these Terms from time to time. We will notify active subscribers of material changes via email at least 15 days before they take effect. Continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must cancel your subscription and stop using the Platform.

12. Dispute Resolution - Arbitration

Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration under the rules of the American Arbitration Association, except for claims eligible for small claims court. You and AutoEquity Experts each waive the right to a jury trial and the right to participate in a class action. Any arbitration will be conducted on an individual basis only. Governing law: the laws of the State of Delaware, without regard to conflicts of law principles.

13. Miscellaneous

These Terms constitute the entire agreement between you and AutoEquity Experts regarding the Service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of that term or any other term. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

Contact Us

Questions about these Terms? Email support@autoequityexperts.com.